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Issues with 5th/6th gear (and 1st/2nd)
- Thread starter David Barrett
- Start date
Well folks.
I walked into the reception area where a very stern-faced woman greeted me, with a. Good afternoon sir what can I help you with. I asked, is Steve here and she replied yes, he works in parts what do you want with him, have you ordered a part and if so what part did you order so I can bring it up on the computer. I kind of smiled feeling very annoyed then I told her of my sticking 6th Gear I replied can it wait until my next service which will be in another 4 months’ time she replied no that will cause more damage and at that I replied well I reported that fault to this Hyundai garage last year @ my last service and the mechanic told me my car is 100% no sticking 6th gear which I replied it sticks most of the time it does not stick frequently but it does stick.
At that I took a seat as I did not want to seem imposing or threatening which I was not either so sat I did then she says to me how often does the 6th gear stick I replied sometimes, then she said well you will have to leave your car with us next Wednesday for us to take it for a test drive I replied well it does not happen all the time so someone taking my car for a test drive may never experience the sticking 5th or 6th gear but I drive 250 miles every Saturday and in that journeys 250 miles I can assure you the 5th and 6th gear will stick, sometimes 6th gear will refuse to engage and it takes some force to pop the 6th gear in so I double clutch then it slides on in there. I was really amused when this front of house desk woman booked my car in and stated the following concerning my sticking my 5th and 6th gears we will order the synchronizer rings in, but if during our test drive the fault does not manifest itself during the test then we will not do the job it was at that point I pulled the piece of paper from my pocket and produced it to her she looked at it flippantly and kind of said yea and handed it back to me.
I then stated the obvious can you tell me when my car was manufactured by the VIN number because if you look at the bottom of that paper I handed you which obviously you have missed then you will se this fault only applies to a certain amount of cars and you Hyundai will know when my car was manufactured she replied sorry I can only tell you when it was first registered not when it was first time stamped with your vin number or date of manufacturer. Now that is amazing isn’t it.
So some numpty from Hyundai garage will be horsing my car up the motorway to find this sticking 5th and 6th gear lucky for me I have a dash cam so I must put it into pretend sleep mode but it will be recording away just to see what speed this person from Hyundai will be racing my good car or maybe they will put it onto a Roll Test Stand, lets hope it is the latter.
Anyway, sorry for the long speech but had to get it all in there I will write back next week in a shortened version to let you know if the job got done or maybe as Hunyadi says my car does not need the upgrade, which I very much doubt.
What can I do if Hyundai refuse to do this job for me I don’t want to mention dealership names here but is there anything else I can do if they refuse and tell me my car is fine? Thanks’
I walked into the reception area where a very stern-faced woman greeted me, with a. Good afternoon sir what can I help you with. I asked, is Steve here and she replied yes, he works in parts what do you want with him, have you ordered a part and if so what part did you order so I can bring it up on the computer. I kind of smiled feeling very annoyed then I told her of my sticking 6th Gear I replied can it wait until my next service which will be in another 4 months’ time she replied no that will cause more damage and at that I replied well I reported that fault to this Hyundai garage last year @ my last service and the mechanic told me my car is 100% no sticking 6th gear which I replied it sticks most of the time it does not stick frequently but it does stick.
At that I took a seat as I did not want to seem imposing or threatening which I was not either so sat I did then she says to me how often does the 6th gear stick I replied sometimes, then she said well you will have to leave your car with us next Wednesday for us to take it for a test drive I replied well it does not happen all the time so someone taking my car for a test drive may never experience the sticking 5th or 6th gear but I drive 250 miles every Saturday and in that journeys 250 miles I can assure you the 5th and 6th gear will stick, sometimes 6th gear will refuse to engage and it takes some force to pop the 6th gear in so I double clutch then it slides on in there. I was really amused when this front of house desk woman booked my car in and stated the following concerning my sticking my 5th and 6th gears we will order the synchronizer rings in, but if during our test drive the fault does not manifest itself during the test then we will not do the job it was at that point I pulled the piece of paper from my pocket and produced it to her she looked at it flippantly and kind of said yea and handed it back to me.
I then stated the obvious can you tell me when my car was manufactured by the VIN number because if you look at the bottom of that paper I handed you which obviously you have missed then you will se this fault only applies to a certain amount of cars and you Hyundai will know when my car was manufactured she replied sorry I can only tell you when it was first registered not when it was first time stamped with your vin number or date of manufacturer. Now that is amazing isn’t it.
So some numpty from Hyundai garage will be horsing my car up the motorway to find this sticking 5th and 6th gear lucky for me I have a dash cam so I must put it into pretend sleep mode but it will be recording away just to see what speed this person from Hyundai will be racing my good car or maybe they will put it onto a Roll Test Stand, lets hope it is the latter.
Anyway, sorry for the long speech but had to get it all in there I will write back next week in a shortened version to let you know if the job got done or maybe as Hunyadi says my car does not need the upgrade, which I very much doubt.
What can I do if Hyundai refuse to do this job for me I don’t want to mention dealership names here but is there anything else I can do if they refuse and tell me my car is fine? Thanks’
Well...what a load of horse$hit you've been given. I rang up my dealer, booked the car in and off they went without any test drive. why don't you give a try to another dealer? After the above, I just wouldn't leave it to chance with guys like these.
despite you having dashcam, what will you be able to do even if they rag it? it will just be a horrible feeling and a little sorry with some form of compensation.
also, I use resolver.co.uk and hyundai are on it. if you have further issues, I suggest you use it. it's also free. hope you get everything sorted asap!
I would do that too, it really is each dealer do their treatment, unfortunately, because they should all be impeccable with every costumer since the i10 to the highest performance. I have dealt with some too, but in a minor scale and it is so sad the contempt they show and, some of them, the "jesus, another costumer, do i really have to get up?". Just go to another dealer of this "lucky shot" doesn't work out for you.
simply contact Hyundai U.K. and make a complaint about the vehicle. It will then get sorted. If your dealer would like more information suggest they contact Motorline Hyundai Gloucester as they are now very knowledgeable on the subject is gearboxes...
Did what you have suggested already and I hit a brick wall, Hyundai UK stated it is up to the individual service garages to sort out the problem and after a Master technician review of the fault only then can it be fixed I told Hyundai about this thread and forum Hyundai stated we do not take any notice of forums and they have no influence on how they conduct their business.
To have your problem resolved please follow the below.
1 Phone a genuine Hyundai service centre.
2 Tell the service desk about your complaint have you car booked in to have it examined.
3 A technician will review the problem and if a problem is found then it will be dealt with.
You cannot buck the trend Hyundai give ultimate control of proceedings to their Service managers at the Dealership which you must visit in order to have the fault examined.
I've been following this thread with interest, and TBH Hyundai's attitude on this matter seems very poor.
As per my previous posts to this thread, my i30N Fastback - (build date Jan 2019, so outside the scope of the TSB) - has this problem going into 6th gear.
Sometimes it goes away for days at a time (once I almost persuaded myself it had magically fixed itself), and sometimes it seems to happen every single day, and several times at that.
There is clearly a problem with the gearbox on this car, and yet Hyundai's attitude seems to be to wash their hands of it and leave owners at the mercy of the whims of dealers, who we all know are 'inconsistent', to put it mildly. (I only have one franchised Hyundai dealer near me, and they don't have a good reputation, a mate of mine who had no end of trouble with them said words to the effect of 'Don't let them anywhere near your car unless you absolutely have to'.)
I could leave my car with the dealer for a week, and one of their techs could drive it for an hour per day, and if they had a good run with it, the problem might not manifest itself a single time.
Do Hyundai think we're just making this stuff up for a laugh? Or are they trying to avoid the financial and reputational hit on issuing a recall for corrective action to be taken?
Considering this is Hyundai's first foray into hot hatch territory, and they're coming in at a fairly challenging price point (£30K for a Fastback with the right colour), you'd think they'd want to avoid getting a reputation for not being able to get the gearbox right.....
As per my previous posts to this thread, my i30N Fastback - (build date Jan 2019, so outside the scope of the TSB) - has this problem going into 6th gear.
Sometimes it goes away for days at a time (once I almost persuaded myself it had magically fixed itself), and sometimes it seems to happen every single day, and several times at that.
There is clearly a problem with the gearbox on this car, and yet Hyundai's attitude seems to be to wash their hands of it and leave owners at the mercy of the whims of dealers, who we all know are 'inconsistent', to put it mildly. (I only have one franchised Hyundai dealer near me, and they don't have a good reputation, a mate of mine who had no end of trouble with them said words to the effect of 'Don't let them anywhere near your car unless you absolutely have to'.)
I could leave my car with the dealer for a week, and one of their techs could drive it for an hour per day, and if they had a good run with it, the problem might not manifest itself a single time.
Do Hyundai think we're just making this stuff up for a laugh? Or are they trying to avoid the financial and reputational hit on issuing a recall for corrective action to be taken?
Considering this is Hyundai's first foray into hot hatch territory, and they're coming in at a fairly challenging price point (£30K for a Fastback with the right colour), you'd think they'd want to avoid getting a reputation for not being able to get the gearbox right.....
Just as a final thought the car will not be touched or taken apart as it requires the removal of the speed gear assembly and synchroniser rings now if a technician takes the car out for a good old road test then I doubt the technician will recommend to the parts department to order those parts in for my car. Hyundai UK stated that they listen to and take advice from their well respected master technicians at whatever service Hyundai garage you visit Hyundai UK headquarters will not take complaints directly with first visiting a service desk and have a master technician examine or test drive the car to see if said fault is prevalent in the car itself if you look at that TSB & SI Local paper it does sate IN CASE OF CUSTOMER COMPLAINT AND ISSUE VERIFICATION that word verification means just that the fault will have to be verified with a Hyundai Technician before the parts will be ordered.
Now people on here say contact Hyundai UK and complain to them they will take notice well I’m afraid they don’t.
What I am saying is you could find yourself being alienated by Hyundai for jumping to conclusions that just are not there.
If anyone is experiencing this problem do the following
1 Phone your nearest Hyundai service centre.
2 Tell the service desk about your complaint have with your car have it booked in to have it examined.
3 A technician will review the problem and if a problem is found then it will be dealt with.
That is the simplest and hassle-free way of having any mechanical issues resolved.
I think speeding king stated that monkeys will be working on the drive train without having any knowledge of what they are doing and the intricies of the mechanical gear box I very much doubt that Hyundai would let any non-technical competent individuals near a car’s gear box without first having the qualifications to work on that particular piece of equipment you just have to put your faith into the dealership that they do things correctly because the car still has another three years warranty left I’m not too bothered as if the gear box goes up in smoke and my car is totalled then Hyundai will have to fork out for a brand new one.
I'll report back next week and let you all know what happened.
Now people on here say contact Hyundai UK and complain to them they will take notice well I’m afraid they don’t.
What I am saying is you could find yourself being alienated by Hyundai for jumping to conclusions that just are not there.
If anyone is experiencing this problem do the following
1 Phone your nearest Hyundai service centre.
2 Tell the service desk about your complaint have with your car have it booked in to have it examined.
3 A technician will review the problem and if a problem is found then it will be dealt with.
That is the simplest and hassle-free way of having any mechanical issues resolved.
I think speeding king stated that monkeys will be working on the drive train without having any knowledge of what they are doing and the intricies of the mechanical gear box I very much doubt that Hyundai would let any non-technical competent individuals near a car’s gear box without first having the qualifications to work on that particular piece of equipment you just have to put your faith into the dealership that they do things correctly because the car still has another three years warranty left I’m not too bothered as if the gear box goes up in smoke and my car is totalled then Hyundai will have to fork out for a brand new one.
I'll report back next week and let you all know what happened.
I know this isn't a real solution, but my car had the problem when going into reverse sometimes.
Did a transmission oil change and had the short shifter installed anf since then the problem seems to be gone.
I know it isn't a real solution but maybe go for the transmission oil change first.
Did a transmission oil change and had the short shifter installed anf since then the problem seems to be gone.
I know it isn't a real solution but maybe go for the transmission oil change first.
Mines sticks a bit until fully warmed up, it doesn't like to be rushed 5th to 6th, but I don't see it a problem on mine, mostly great once warm/hot.
My mindset towards the 6th gear is it must not be as gentle as the other ones, so i engage how it supposed to be, a little harder to avoid any grinding, but not too hard to mimic a race or something. From 1st to 5th is a breeze though. Our gear box handles it fine as long as you don' star grinding gears all day every day.
I can't agree. I'm used to butter-like Honda transmissions. This Hyundai one is far from my experience. Second gear also likes to grind especially when cold. I met a guy who also owned N and he confirmed that 2nd gear grinded always on left turns what makes me think that engine/transmission mounting to the body is too soft. That's why I really appreciate the answer about powerflex stuff. It's not so expensive and I consider replacing stock one to stiffen the engine in the bay.
Don't take me wrong, i think it should be soft on any gear, but as long as it's like this, i dont mind. The 2nd gear issue, again, just be knowledgeable of it and, for me, when it warming up i tend to be cautious with it and dont shift like crazy, however when warmed up, no issues at all sticking 1st to 2nd or 3rd to 2nd.
Not everything is perfect in any car. The other day was talking to a guy on a used dealership and a CLA 45 was outside, beautiful car (IMO) meanwhile he said "i would rather have your i30n than the CLA, for starters the ride is awful, at least on the back, its AWD so the tires if you want to be playful, are a rent and so he went on the complaints... long story short, every car as its flaws, just have to live it it when is "chronic"
After 11k km on mine I feel like while warming the car up, shifting quite careful and slow helps for when the car and gearbox are warm. In general I also got a sticky 2nd gear (which never get's stuck tho) and the "getting stuck issue" only with 6th. Rest is perfectly fine.