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Gearbox 3500 miles in - Gear 2, 4 and 6 got stiffer..
- Thread starter iiNNEX
- Start date
My hopes were shattered a few visits ago. I am currently waiting for a call from the General Manager tomorrow in order to see if we can speed up the rejection process so I can actually move on.
One has to wonder, is the Hyundai legendary reputation stem aided by the fact that their average customer and technician has no clue whatsoever about cars?
I meant "last hopes", it was Christmas so.... But yeah it seams that you have been some lab rat on their quest to see "how much sh*t can we do to a customer before he kills us".
It's without a doubt that the QC process is extremely poor with this model, probably becuase it's the most refined Hyundai made to date and a massive leap from where the company has been for years. Like you say, average technicians, average QC, average customer service when it comes to one in a million situations like yourself. It's going to take a good few years I'd say before hyundai get in line with the N performance brand and the hot hatch market and really nail it.
That being said, it seems to be just luck which car you get. Mine being one of the lucky ones, leading to me falling in love the with car (long may it continue)
I mentioned on another post, the N is a toddler comparing to the rivals in every aspect, including unfortunately,these maintenance issues. As you said, it will take long years before they can match the level they intended to reach with the N, so its just a matter of luck or continuous trips to the dealer to fix something "unknown"
Absolutely this. If they are truly serious about this hothatch business, then the competition should be worried becuase this being the first gen they really have done exceptional despite teething problems.
absolutley love surrey hills. frequent a a pub in one of the small places in there(one of many I guess). trip there gives me another chance to floor it a littleI've been trying to narrow down that whining/whistle noise and I am almost fairly certain it is not the turbo but perhaps a pulley of some sort. The sound is too distinctive to be a turbo and only audible between 1200 and 3000 RPM, after that all sorts of other sounds muffle it (engine, exhaust, turbo).
On another note, went for a blast down Surrey Hills yesterday morning with a few other hot hatches. On the way back I ran out of washer fluid so popped the bonnet to put some in and guess what I saw:
shame that it just keeps on getting worse... he must've seen that undertray and wondered where it came from? or it just magically appeared and needed to stay there?
Sounds like what I've said all along, you really need to be dealing with another dealership all the way around. Poor service department, they're not interested in doing the work correctly. This is 90% of your problems your having with the i30N with Hyundai at present. I don't care if you purchased it there or not.
@iiNNEX
Sounds like you are having very similar issue to what I had with my previous car (M135i manual) it was in short an absolute dog! from new, 4 turbos as well as most engine components being swapped out and still didn't run properly. In the end the regional technician made BMW source me a new replacement which had no problems apart from a very notchy gearbox and a extreme thirst for fuel. It's a real shame getting a bad egg that's for sure hope you get it sorted.
Sounds like you are having very similar issue to what I had with my previous car (M135i manual) it was in short an absolute dog! from new, 4 turbos as well as most engine components being swapped out and still didn't run properly. In the end the regional technician made BMW source me a new replacement which had no problems apart from a very notchy gearbox and a extreme thirst for fuel. It's a real shame getting a bad egg that's for sure hope you get it sorted.
Mine has be faultless (touch wood) but it’s been unlucky. In 2000 miles I’ve had a blowout due to the elastic band tyre meeting a pothole and someone bumped me in a car park and drove away, has put a small crease in my rear bumper and my eye is drawn to it every time I look at the car. Don’t want to pay £1k+ for a new bumper so I’ll just have to live with it. The joys of car parks before Christmas.
That sort of mistake seems to be typical of your dealer, what's unforgivable is that the master tech knew about it afterwards but did bugger all to rectify it by ringing you to apologise and ask you to return to fit the under tray. I really don't understand why you persist with these wankers and don't find another (competent) dealer.I've been trying to narrow down that whining/whistle noise and I am almost fairly certain it is not the turbo but perhaps a pulley of some sort. The sound is too distinctive to be a turbo and only audible between 1200 and 3000 RPM, after that all sorts of other sounds muffle it (engine, exhaust, turbo).
On another note, went for a blast down Surrey Hills yesterday morning with a few other hot hatches. On the way back I ran out of washer fluid so popped the bonnet to put some in and guess what I saw:
Yep, my undertray is missing.. Looks like the Hyundai Master technician was doing this job on a Friday as well
Going to the dealership to make a mess out of management this morning, will let you know how that goes
Is it even remotely possible he/she deliberately left the tray off knowing full well it would be in again sooner rather than later to address the next problem? Just asking for a friend...
Because I bought the car there and at this point just want it gone, the more they mess up the more chance I have of getting a full reversal of the sale.
I actually found a much better dealer nearby (Guildford) which is where I bought my oil filter for the run-in service. I talked to some of the tech's there which were having a smoke outside and explained my problems, they were just as shocked as everyone here...
It is safe to say, if I cannot get a full refund and they offer to supply me with another new i30N then I will be taking my business elsewhere and will file a complaint against Eden to Hyundai UK.
To be honest I don't hold out much hope for you regarding a full refund or a replacement I30N, as the faults are now fixed (I hope) they won't entertain either.
They have not fixed the whining noise or rectified the knocking which was caused as a result of their last work around the gearbox.
Also it would appear that the steering rack knocking is starting to return, which is great because that fault was reported on week 3 of owning it, and legally they have had 1 chance to fix it
They have 2 options:
- Full Reversal of sale if vehicle still exhibits issues reported within the 30 day period.
- Repair/Replace vehicle. If a repair has already been attempted but the problem returns, I am entitled to a replacement vehicle.
They can also do a partial refund where they give back the deposit and pay off any finance, but then charge for the vehicle usage ( so essentially do not refund the monthly payments ). This is based on mileage and condition of vehicle.
They have not fixed the whining noise or rectified the knocking which was caused as a result of their last work around the gearbox.
Also it would appear that the steering rack knocking is starting to return, which is great because that fault was reported on week 3 of owning it, and legally they have had 1 chance to fix it
They have 2 options:
- Full Reversal of sale if vehicle still exhibits issues reported within the 30 day period.
- Repair/Replace vehicle. If a repair has already been attempted but the problem returns, I am entitled to a replacement vehicle.
They can also do a partial refund where they give back the deposit and pay off any finance, but then charge for the vehicle usage ( so essentially do not refund the monthly payments ). This is based on mileage and condition of vehicle.
No such thing as Lemon Law in the UK?
https://media.rac.co.uk/pressreleas...faulty-car-within-30-days-of-purchase-1226893
https://www.justanswer.com/uk-law/1tn99-hello-consumer-s-uk-equivalent.html
I'm still confused as to why you haven't taken it to a more reputable dealer service center? Despite what has happened in the beginning, the dealership service which sold you the i30N is obviously incapable of rectifying the issue to your satisfaction.
I understand you want to reject the car for various reasons but throughout the dilemma the most prevailing factor is, the poor service you've received from this particular dealership. It's reasonable to say, this service department is inept and incapable of diagnosing or repairing the car correctly. This would prompt me to quickly take it to a more competent service department. If the issues still exist after such a visit to another service department, then you'll have even more than ample cause to reject the vehicle.
https://www.justanswer.com/uk-law/1tn99-hello-consumer-s-uk-equivalent.html
I'm still confused as to why you haven't taken it to a more reputable dealer service center? Despite what has happened in the beginning, the dealership service which sold you the i30N is obviously incapable of rectifying the issue to your satisfaction.
I understand you want to reject the car for various reasons but throughout the dilemma the most prevailing factor is, the poor service you've received from this particular dealership. It's reasonable to say, this service department is inept and incapable of diagnosing or repairing the car correctly. This would prompt me to quickly take it to a more competent service department. If the issues still exist after such a visit to another service department, then you'll have even more than ample cause to reject the vehicle.
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Thanks @R Veloster N! From the 2nd link:
"Under the Sale of Goods Act, the retailer must either repair or replace the goods 'within a reasonable time but without causing significant inconvenience'. If the seller doesn't do this, you are entitled to claim either:
reduction on the purchase price, or
your money back, minus an amount for the usage you've had of the goods (called 'recision').
If the retailer refuses to repair the goods, you may have the right to arrange for someone else to repair it, and then claim compensation from the retailer for the cost of doing this."
"Under the Sale of Goods Act, the retailer must either repair or replace the goods 'within a reasonable time but without causing significant inconvenience'. If the seller doesn't do this, you are entitled to claim either:
reduction on the purchase price, or
your money back, minus an amount for the usage you've had of the goods (called 'recision').
If the retailer refuses to repair the goods, you may have the right to arrange for someone else to repair it, and then claim compensation from the retailer for the cost of doing this."
the difficult part is definition of "reasonable" and the fact that he is beyond a 30-day window. up to 6 months he still has a right to reject the car after giving dealership an opportunity to fix it. they also "advise" to go to the same dealership.
thinking from @iiNNEX's perspective, I would do the same for the sole reason of getting rid of the vehicle. only if that is my ultimate goal. otherwise, run from these guys as far as you can.
last year I almost rejected my car when it took a month in total to fix the gearbox. but that "almost" never materialised because general manager from that branch handled the situation so well. in fact he did it so well, i just couldn't say no to his request to have one more chance at fixing my car.
back in 2006 my parents bought a vw passat. brand new and stuff. our car was faultless. one day a guy has pulled up in the same model at petrol station and was cursing the hell out of that particular model. within 10k miles, his engine blew and he had numerous trips to dealership.
thinking from @iiNNEX's perspective, I would do the same for the sole reason of getting rid of the vehicle. only if that is my ultimate goal. otherwise, run from these guys as far as you can.
last year I almost rejected my car when it took a month in total to fix the gearbox. but that "almost" never materialised because general manager from that branch handled the situation so well. in fact he did it so well, i just couldn't say no to his request to have one more chance at fixing my car.
back in 2006 my parents bought a vw passat. brand new and stuff. our car was faultless. one day a guy has pulled up in the same model at petrol station and was cursing the hell out of that particular model. within 10k miles, his engine blew and he had numerous trips to dealership.