GPF Back Exhaust System (RPM Performance)

[RPM Performance]

Nope. This was his last email after a complained of wrong version (I got non-resonated without Helmholtz resonator instead of resonated exhaust that I ordered and paid for):
-----------
Nov 11, 2022, 8:54 AM
Hello,

No it won’t be too loud as the vehicle starts in comfort and you’re not running an aftermarket downpipe. A resonator will only change it around 5-8db so it’s not going to completely change the sound at all.

What I’d suggest is keep it all and send us £20 to cover the shipping and I’ll make you the new resonated part of the mid pipe and send it to you. This was you’ll have both setups and can do some noise comparisons.

Just remember a resonator removes “resonance”.

Thanks
Daniel Barton
Managing Director | RPM PERFORMANCE
-----------

Look at the date. I paid the requested extra £20, in spite of the fact that he made the mistake and sent me wrong product. I just wanted a quick solution after 3 months waiting. It was his fault not mine, and he wanted extra fee for it. OK, no problem, I did it. Since Nov 11 he doesn't answer mails, he sent a bot-mail "Your order has been shipped." and the above mentioned fake tracking number from Parcel2GO.com
---
Order Reference: P2G109077817
Contents Weight Dimensions
kona n res rear section 2kg 70cm x 10cm x 10cm
---
This parcel never got dispatched. The drop off was scheduled at 15/11/2022, but never happened, the courier is still waiting for the package to pick up. Now it's 4 months + 9 days and counting. No communication at all. For sake of curiosity it's very strange that he measured 5-8dB difference with his sound pressure equipment (between resonated and non-resonated), but he doesn't know (!) that 6 dB difference means exactly 2 times less sound pressure, 2 times less loudness for the ears. It's a logarithmical scale and 5-8 dB that he measured is a serious difference. I won't get ever that I've ordered and "omg I'm so busy" is not the real reason. Are there customers with 5 months or 6 months long orders and I'm in a low priority waiting queue ? I don't think so. There is something else we donno. He is a shady person, and he lies and this can happen to anyone who makes business with RPM Performances. I buy everything on the internet Amazon, eBay and many other shops. Everything. I bougth Forge (U.K. also) Induction Kit + turbo elbow + blow off valve (they are excellent), I bought stage 1 ECU remap for Kona N at Courtenay Sport (U.K. also, it's awesome, that firm is a genious) and but never happened similar thing to me on the internet. I paid almost £1100 for this exhaust + £20 extra later, and he doesn't care.

Hello Laszlo,

I’m so sorry to hear the additional section hasn’t arrived.

While you said when you purchased the item you want it to sound like Dan Bushall i30n we had done this for you but you did order a mid pipe and we sent you a straight through section by mistake because Dan didn’t run a resonated mid pipe.

Out of goodwill we sent the you the additional rear resonated midpipe (just for the shipping cost) while letting you run the straight through mid pipe on the car. This was so you could have both sections and do some comparisons.

I understand that your parcel hasn’t came and I will look into it, but I’ve have no correspondence from you asking us to look into it or where it is. It was sent via ParcelForce and there has been a ridiculous amount of delays and strikes in the United Kingdom. Without any correspondence I cannot monitor every parcel as it would hold up production as we are a small business and not as big as the likes of Forge.

Rest assured I will look into it for you and get you your resonator

Thanks
Daniel
RPM Performance

 

[telelaci]

...
While you said when you purchased the item you want it to sound like Dan Bushall i30n we had done this for you but you did order a mid pipe and we sent you a straight through section by mistake because Dan didn’t run a resonated mid pipe.
...

Yes we talked about Bushell's exhaust and I said that I wanted that Helmholtz resonator too, that he got. So I selected "resonated" type.

I said exactly this, cited:
"I just want to clarify the goal: it would be the same as Dan Bushell's (grey i30N DCT, youtube) goal was, keeping the sound volume down, with Helmholtz resonator and with different wadding in the rear boxes, or whatever was necessary to quieten the system down a little, I'm not an exhaust expert."

This is the video you were talking about it with Bushell:

Bushell - "... and your new GPF back system with my fussy back box which I've requested for..."
You - "yeah, different silencing in the back boxes yeah.."
Bushell - "yeah, and we've added uh... instead of carrying a resonated mid-pipe, we've gone for a uh... was it Helm's ...."
You - "Helmholtz..."
Bushell - "... Helmholtz resonated which will elimintae any type of drone..."

I said to you that I wanted that Helmholtz resonator too, and you agreed and confirmed as follows:

----
Hello,

Thank you for your order! You have nothing to worry with us as it has to be perfect before we ship out! We will make it exactly like Dans and send you pictures before hand! It may be a little longer than 23 days as we are just at the end of template making for the exhaust!
You have nothing to worry about!

Thanks
Daniel Barton
Managing Director | RPM PERFORMANCE
----

See the part "...It may be a little longer than 23 days..." - I got it on Nov 9 (3 months 5 days) should I have expected that delivery ? Never mind.
"We will make it exactly like Dans and send you pictures before hand!" - I got no pictures but I don't care. It was without any kind of resonators. Bushell's exhaust was equipped with Helmholz resonator ! You were talking about it on Youtube !
When the exhaust has arrived I asked about the resonator and you answered as follows:

----
Hello,

I thought you said you didn’t want a resonated version on previous emails? These have also never had a Helmholtz resonator as it’s not needed.

Thanks
Daniel Barton
Managing Director | RPM PERFORMANCE
----

So I got neither "resonated" nor "Helmholtz resonated" exhaust. Who's fault ? You should've followed the ordered and paid "resonated" exhaust or you should've followed our conversation "...Helmholtz resonated just like Bushell's car..."
You didn't. Who's fault ? Why did I have to pay extra £20 for YOUR fault ?

Out of goodwill we sent the you the additional rear resonated midpipe (just for the shipping cost) while letting you run the straight through mid pipe on the car. This was so you could have both sections and do some comparisons.

"Out of goodwill..." - what ????? I paid for resonated exhaust, it costs £50 more ! It was money from my part I wanted no goodwill. And you sent nothing, it was never dispatched. Now you blame the COVID and the courier and everyone else, but you do things "out of goodwill" ?
"ridiculous amount of delays and strikes in the United Kingdom" - I order many things from U.K. and I get anything in 3 ... 5 workdays even with the slowest Royal Mail. With DHL Express or UPS (I don't expect that) it's one day. I've ordered many things on amazon.co.uk in the last months. They arrive in about 4...6 workdays dependig on "normal" or "expedited" shipping I selected. Although Brexit happened but U.K. is not China yet where the AliExpress says 30...50 days free shipping. And it's still near to EU.

I understand that your parcel hasn’t came and I will look into it but I’ve have no correspondence from you asking us to look into it or where it is.

The tracking number shows that it was never dispatched. It's in "Label Created" stage. You should know that you have never dispatched it don't you think ?

Parcel Tracking

Want to track your parcel? You can locate your order using our free tracking tool.

www.parcel2go.com

Or what is your direct ParcelForce tracking number ? We can check it right now right here, don't we ?
No tracking, neither parcel ? Both disappeared ? What an unlucky coincidence.

Without any correspondence I cannot monitor every parcel as it would hold up production as we are a small business and not as big as the likes of Forge.

So you think Forge monitors every package they sent out, they have hired an employee to do that, but you can't afford that. Jeez what an argument I can't comment it.

Without any correspondence ? I sent you an angry email on Wed, Nov 23, 10:51 AM starting:

"Please make this pipe and send it to me ! I've done everything you wanted from me...."

Then I blustered out threats and I said that I didn't want to compare anything (resonated vs. non-resonated) and I wanted my exhaust immediately or I'd send the non-resonated exhaust back to you and I want my money back.

No response. It wasn't correspondence between us ? Yes, but only from your part.
Why ?

4 months + 10 days and counting.

Regards,
Laci

 

[Deleted member 2480]

You can use parcel force on Parcels 2 go https://www.parcel2go.com/

its a sub contractor

 

[telelaci]

You can use parcel force on Parcels 2 go https://www.parcel2go.com/

its a sub contractor

Yes Kev, I know, in the above message there is a grey rectangle with "Parcel Tracking" text, that is my parcels2go tracking for the package reference P2G109077817.
It shows that "We are waiting for confirmation that the courier has your parcel." - meaning, the courier hasn't confirmed the drop off yet, they have no parcel yet. Only the label was created and the scheduled drop off will be (should have been) 15/11/2022, one month ago. This tracking number is dead.

 

[RPM Performance]

Yes we talked about Bushell's exhaust and I said that I wanted that Helmholtz resonator too, that he got. So I selected "resonated" type.

I said exactly this, cited:
"I just want to clarify the goal: it would be the same as Dan Bushell's (grey i30N DCT, youtube) goal was, keeping the sound volume down, with Helmholtz resonator and with different wadding in the rear boxes, or whatever was necessary to quieten the system down a little, I'm not an exhaust expert."

This is the video you were talking about it with Bushell:

Bushell - "... and your new GPF back system with my fussy back box which I've requested for..."
You - "yeah, different silencing in the back boxes yeah.."
Bushell - "yeah, and we've added uh... instead of carrying a resonated mid-pipe, we've gone for a uh... was it Helm's ...."
You - "Helmholtz..."
Bushell - "... Helmholtz resonated which will elimintae any type of drone..."

I said to you that I wanted that Helmholtz resonator too, and you agreed and confirmed as follows:

----
Hello,

Thank you for your order! You have nothing to worry with us as it has to be perfect before we ship out! We will make it exactly like Dans and send you pictures before hand! It may be a little longer than 23 days as we are just at the end of template making for the exhaust!
You have nothing to worry about!

Thanks
Daniel Barton
Managing Director | RPM PERFORMANCE
----

See the part "...It may be a little longer than 23 days..." - I got it on Nov 9 (3 months 5 days) should I have expected that delivery ? Never mind.
"We will make it exactly like Dans and send you pictures before hand!" - I got no pictures but I don't care. It was without any kind of resonators. Bushell's exhaust was equipped with Helmholz resonator ! You were talking about it on Youtube !
When the exhaust has arrived I asked about the resonator and you answered as follows:

----
Hello,

I thought you said you didn’t want a resonated version on previous emails? These have also never had a Helmholtz resonator as it’s not needed.

Thanks
Daniel Barton
Managing Director | RPM PERFORMANCE
----

So I got neither "resonated" nor "Helmholtz resonated" exhaust. Who's fault ? You should've followed the ordered and paid "resonated" exhaust or you should've followed our conversation "...Helmholtz resonated just like Bushell's car..."
You didn't. Who's fault ? Why did I have to pay extra £20 for YOUR fault ?



"Out of goodwill..." - what ????? I paid for resonated exhaust, it costs £50 more ! It was money from my part I wanted no goodwill. And you sent nothing, it was never dispatched. Now you blame the COVID and the courier and everyone else, but you do things "out of goodwill" ?
"ridiculous amount of delays and strikes in the United Kingdom" - I order many things from U.K. and I get anything in 3 ... 5 workdays even with the slowest Royal Mail. With DHL Express or UPS (I don't expect that) it's one day. I've ordered many things on amazon.co.uk in the last months. They arrive in about 4...6 workdays dependig on "normal" or "expedited" shipping I selected. Although Brexit happened but U.K. is not China yet where the AliExpress says 30...50 days free shipping. And it's still near to EU.


The tracking number shows that it was never dispatched. It's in "Label Created" stage. You should know that you have never dispatched it don't you think ?

Parcel Tracking

Want to track your parcel? You can locate your order using our free tracking tool.

www.parcel2go.com

Or what is your direct ParcelForce tracking number ? We can check it right now right here, don't we ?
No tracking, neither parcel ? Both disappeared ? What an unlucky coincidence.


So you think Forge monitors every package they sent out, they have hired an employee to do that, but you can't afford that. Jeez what an argument I can't comment it.

Without any correspondence ? I sent you an angry email on Wed, Nov 23, 10:51 AM starting:

"Please make this pipe and send it to me ! I've done everything you wanted from me...."

Then I blustered out threats and I said that I didn't want to compare anything (resonated vs. non-resonated) and I wanted my exhaust immediately or I'd send the non-resonated exhaust back to you and I want my money back.

No response. It wasn't correspondence between us ? Yes, but only from your part.
Why ?

4 months + 10 days and counting.

Regards,
Laci

Dan Bushall actually ran a non resonated mid pipe actually, I think we know.

Yes it was dispatched and we have never blamed covid nor have we received a email from you which you claim to have sent.

You asked for the same as Dan bushall and the non resonated version actually produced the best sound and the least drone. I understand that it’s partly our fault for sending the resonated version originally but we sent the correct part out!

No we cannot employee someone to monitor parcels we aren’t in a position, thank you.

Your parcel has been sent and you have the tracking number. All it would take is a simple message to ask “Is my parcel ok?” and we would of responded and looked into it. Your issues isn’t with us it’s with either Parcel2Go or Parcelforce, I personally made your resonator and they collected it.

Your more than welcome to see if the part arrives and I’ll get your £70 refunded.

Thanks
Daniel
RPM Performance

 

[RPM Performance]

Yes Kev, I know, in the above message there is a grey rectangle with "Parcel Tracking" text, that is my parcels2go tracking for the package reference P2G109077817.
It shows that "We are waiting for confirmation that the courier has your parcel." - meaning, the courier hasn't confirmed the drop off yet, they have no parcel yet. Only the label was created and the scheduled drop off will be (should have been) 15/11/2022, one month ago. This tracking number is dead.

Or it’s lost and you’ve not mentioned it until now……

 

[telelaci]

Dan Bushall actually ran a non resonated mid pipe actually, I think we know.

You just said in the youtube video, Bushell uses Helmholtz resonated exhaust. I linked in the youtube video above, didn't I ?
"...Helmholtz resonated which will elimintae any type of drone..." - he said. And indeed I can't hear any serious drone with Bushell's car. Unlike Biscuit's exhaust system which is a total drone disaster.

And you said me about my order:
"No worries ... We will make it exactly like Dans and send you pictures before hand!..." - I cited this above, didn't I. This is what you told me.

And you answered my question later about the Helmholtz resonator:
"I thought you said you didn’t want a resonated version on previous emails? These have also never had a Helmholtz resonator as it’s not needed."

Three contradictory sentences, now I put near to each others. "These have also never had a Helmholtz resonator..." - never had ? Except Bushell's system ? This mistake who's fault ?

Yes it was dispatched and we have never blamed covid nor have we received a email from you which you claim to have sent.

I'm sorry for this, you are right, COVID was maybe only implicit, you never said that explicitly. But only in the glory of COVID was the shipping a serious problem with huge delays. The number of ships, trucks, airplanes and the transit itself were restricted badly, all around the world. A year ago maybe two ? These days things are mostly normalized. I have had problems only with YOUR shippings from U.K. , everyone else can deliver the product in a week. And this is why I'm so sceptic.
4 months + 10 days from my order and payment, and it's still counting. Should I be optimistic ?

You asked for the same as Dan bushall and the non resonated version actually produced the best sound and the least drone. I understand that it’s partly our fault for sending the resonated version originally but we sent the correct part out!

No. You sent me a non-resonated version originally. And I've ordered and paid for a resonated one. And I said in email that I wanted Helmholtz resonated that Dan Bushell had. You promised the resonated one a month ago for extra shipping fee. You never sent a resonated one originally. It's getting chaotic, so the readers won't understand what's going on here.
What have you sent me, allegedly a months ago ? You know the parcel that lost, at least you think so. Was it resonated or non-resonated ? What do I want from you ?

Your parcel has been sent and you have the tracking number. All it would take is a simple message to ask “Is my parcel ok?” and we would of responded and looked into it. Your issues isn’t with us it’s with either Parcel2Go or Parcelforce, I personally made your resonator and they collected it.

And that tracking # shows that the parcel never was collected, and the courier is waiting for the parcel at the moment.
And you skipped that a part in my comment above, when I talked about my email more than a week later than the .
It wasn't a a 'simple message to ask “Is my parcel ok?”', not at all, that is true. It was an almost rude and angry demand: Make and send my exhaust immediately ! Right now ! I waited enough !
Can't it be interpreted as a kind of angry "Is my parcel ok?" Can my parcel be OK at all, if the courier is waiting for the pick up ?
You did not response that email. And you forgot to mention it in this comment also. You skipped that part. You actually state the opposite , there was no correspondence between us. And that is a bold lie. You haven't responded that email. You didn't say that "omg I have dispatched already, you have to wait only !" . And now you blame me that I never asked like a sweet lamb, "is my parcel ok ?" Jeeez.

I wrote that email because I saw that the parcel was not collected. And I knew that I'd never get that parcel. And oooops a month later, right now I don't have that parcel, how surprising is that ? Am I a prophet ? How did I foresee this 3 weeks earlier could you please tell me ? Because I got a very similar Parcel2GO tracking # from you earlier, that picking date was mid September and the delivery was estimated end of September. And the status was "courier is waiting for the parcel drop off at the moment", and they are still waiting for it by that old tracking #. The parcel has arrived almost 2 months later in November without any tracking # and without any notification. The original tracking number is still waiting for pickup.

Now you can go different directions:
a.) - you will try to prove that shipping from U.K. to Europe is about 2 months, or maybe more, so it's not your fault.
b.) - you will tell me that my parcel has unfortunately lost on the road, so it's not your fault.

Your more than welcome to see if the part arrives and I’ll get your £70 refunded.

I wish I knew what do you want to refund. The £20 extra fee is OK, although it was £29 precisely that I paid. But what is the other £50 ? Allegedly you despatched a month ago a resonated pipe, didn't you ? That costs £50 more than the non-resonated pipe. That is what I paid for. Why would you refund it if you dispatched a month ago that I paid for ?

Regards,
Laci

 

[telelaci]

Or it’s lost and you’ve not mentioned it until now……

No Dan, sorry to say but I don't trust you I don't believe you. You don't take the responsibility for your acts. Something is wrong with you or with your firm, I have no idea what, it's not my business.
OK, I won't buy anything else from you and that problem will be solved.

By the way instead of talking to me and trying to talk out this conflict, you could have checked that tracking #, here you go:

Parcel Tracking

Want to track your parcel? You can locate your order using our free tracking tool.

www.parcel2go.com

You could have done that already. I'm an adult and I never had lost package in the last 15 years. Maybe I was lucky I donno, but I ordered hundreds/thousands of products and services on internet. I buy everything on the net, it's not an occasional thingy, but a usual. Yesterday I've bought a pair B&W 705 S2 speakers for €1800. It happens. Every day, or every other day.

You are the 1st one who states that the package has lost, but you dispatched, you swear. Never happened before. And you are so busy that you need long months to manufacture the product. I got my exhaust later than Biscuit , who ordered it almost 2 months later than I did.
I don't like you, I don't trust you, I don't believe you. I did everything that a customer has to, I paid for the product immediately.
4 months + 10 days from my order and payment, and it's still counting. And you blame everything else and everyone else. This can happen only in a one person Ltd I think, you do whatever you want, at least you think so.

 

[RPM Performance]

No Dan, sorry to say but I don't trust you I don't believe you. You don't take the responsibility for your acts. Something is wrong with you or with your firm, I have no idea what, it's not my business.
OK, I won't buy anything else from you and that problem will be solved.

By the way instead of talking to me and trying to talk out this conflict, you could have checked that tracking #, here you go:

Parcel Tracking

Want to track your parcel? You can locate your order using our free tracking tool.

www.parcel2go.com

You could have done that already. I'm an adult and I never had lost package in the last 15 years. Maybe I was lucky I donno, but I ordered hundreds/thousands of products and services on internet. I buy everything on the net, it's not an occasional thingy, but a usual. Yesterday I've bought a pair B&W 705 S2 speakers for €1800. It happens. Every day, or every other day.

You are the 1st one who states that the package has lost, but you dispatched, you swear. Never happened before. And you are so busy that you need long months to manufacture the product. I got my exhaust later than Biscuit , who ordered it almost 2 months later than I did.
I don't like you, I don't trust you, I don't believe you. I did everything that a customer has to, I paid for the product immediately.
4 months + 10 days from my order and payment, and it's still counting. And you blame everything else and everyone else. This can happen only in a one person Ltd I think, you do whatever you want, at least you think so.

You ordered a part before it was launched as this stated on the site it’s PRE ORDER only! Yes 4 months since you paid but you’ve had the whole system just one part is a different spec to what you ordered. The extra part has been sent, you’ve never told us you’ve not it just came on here and disrespected me and the business. Everyone is human and makes mistakes!

I said “or” it’s lost not that it is. Well we aren’t a one person ltd company anyway!

I’ll refund you your £70 and hopefully you receive your part.

Thanks

Daniel
RPM Performance

 

[telelaci]

You ordered a part before it was launched as this stated on the site it’s PRE ORDER only! Yes 4 months since you paid but you’ve had the whole system just one part is a different spec to what you ordered. The extra part has been sent, you’ve never told us you’ve not it just came on here and disrespected me and the business. Everyone is human and makes mistakes!

I said “or” it’s lost not that it is. Well we aren’t a one person ltd company anyway!

I’ll refund you your £70 and hopefully you receive your part.

Thanks

Daniel
RPM Performance

When I ordered it (via RPM Shop) I asked about the production time and delivery time because the webshop stated: 14 days manufacturing and 9 days shipping time. And your answer was literally:

"It may be a little longer than 23 days as we are just at the end of template making for the exhaust!"

And the reality is: 4 months + 10 days and it's still counting.

"you’ve had the whole system just one part is a different spec to what you ordered." - and that is why I can't use it. It's more than enough. And what about the Helmholtz resonator you promised ? Let's forget about it ?

"I’ll refund you your £70 and hopefully you receive your part." - OK, but I stil donno, what do you want to refund. You think that will make me happy and make you a gentleman ? Whatever.

But the expression - "hopefully you receive your part" - is not very convincing. Don't you think that it's your responsibility, it's your duty to make that happen ? A customer is waiting for the product 4 months + 10 days (and it's still counting). It always was your responsibility. It's not a hope, we are not in the church and I paid almost £1100 for as a customer and I got something else I wanted. And you hope ? C'mon.

Yes you are right I disrespect your business and you personally, but I have every reason to do that. It become personal. I had no similar experience in my shopping life. Similar thing never happened to me. It's 4 months + 10 days and counting. Tomorrow it will be 4 months + 11 days and counting. I'm a very angry customer for reason. I have something I can't use and I paid £1100 for it and the seller blames me and blames the circumstances and blames the courier. He is innocent. So what can I expect from you now ? Responsibility ? Nah.

 

[RPM Performance]

When I ordered it (via RPM Shop) I asked about the production time and delivery time because the webshop stated: 14 days manufacturing and 9 days shipping time. And your answer was literally:

"It may be a little longer than 23 days as we are just at the end of template making for the exhaust!"

And the reality is: 4 months + 10 days and it's still counting.

"you’ve had the whole system just one part is a different spec to what you ordered." - and that is why I can't use it. It's more than enough. And what about the Helmholtz resonator you promised ? Let's forget about it ?

"I’ll refund you your £70 and hopefully you receive your part." - OK, but I stil donno, what do you want to refund. You think that will make me happy and make you a gentleman ? Whatever.

But the expression - "hopefully you receive your part" - is not very convincing. Don't you think that it's your responsibility, it's your duty to make that happen ? A customer is waiting for the product 4 months + 10 days (and it's still counting). It always was your responsibility. It's not a hope, we are not in the church and I paid almost £1100 for as a customer and I got something else I wanted. And you hope ? C'mon.

Yes you are right I disrespect your business and you personally, but I have every reason to do that. It become personal. I had no similar experience in my shopping life. Similar thing never happened to me. It's 4 months + 10 days and counting. Tomorrow it will be 4 months + 11 days and counting. I'm a very angry customer for reason. I have something I can't use and I paid £1100 for it and the seller blames me and blames the circumstances and blames the courier. He is innocent. So what can I expect from you now ? Responsibility ? Nah.

Yes that’s completely normal for pre orders and pre production runs! You’ve received your item just it’s different spec like I keep saying so it’s not 4 months. You cannot send a product out that doesn’t with or causes damaged that’s why there is delays to benefit the customer and the business.

Yes the Helmholtz resonator / resonator is one part

Yes it’s not very convincing as it should be tracking by now. You can use the product while you wait for this part that’s why we left you keep the straight through centre section while we get the resonator to you. I personally handled the item so I know it’s out there!

It’s not personal at all We have shipped the replacement part and you’ve not alerted us it’s not with you it’s as simple as that. Simple polite message was all that was needed. I previously said I made a mistake which Im sorry about which I stated in the first message.

Please can you stop trying to paint a bad picture as this is now infact slander.

I will wait until you email me how you want this to be resolved.

Thanks!

 

[telelaci]

Yes that’s completely normal for pre orders and pre production runs! You’ve received your item just it’s different spec like I keep saying so it’s not 4 months. You cannot send a product out that doesn’t with or causes damaged that’s why there is delays to benefit the customer and the business.

Yes the Helmholtz resonator / resonator is one part

Yes it’s not very convincing as it should be tracking by now. You can use the product while you wait for this part that’s why we left you keep the straight through centre section while we get the resonator to you. I personally handled the item so I know it’s out there!

It’s not personal at all We have shipped the replacement part and you’ve not alerted us it’s not with you it’s as simple as that. Simple polite message was all that was needed. I previously said I made a mistake which Im sorry about which I stated in the first message.

Please can you stop trying to paint a bad picture as this is now infact slander.

I will wait until you email me how you want this to be resolved.

Thanks!

"Yes that’s completely normal for pre orders" - I donno what is pre-order but when I ordered the exhaust, that was the remark in the last line: "These will be made to order so expect 1-2 weeks in manufacturing time + 9 days shipping time."

OK, I wanted to make this clear therefore I asked you about the delivery time. I cite your response literally (again):
"It may be a little longer than 23 days as we are just at the end of template making for the exhaust!"

What is completely normal, what are you talking about please ? You mean that 4 months + 11 days (and it's still counting, we donno when will be the end) is only a little longer than 23 days, and I shouldn't be so impatient and agressive ? Is this your approach ?

"Yes the Helmholtz resonator / resonator is one part" - OK, but we just agreed that Dan Bushell got no mid-pipe resonator, instead of that he got Helmholtz resonator.
You said above, I cite:
"Dan Bushell actually ran a non resonated mid pipe actually, I think we know."
But he ran a Helmholtz resonator. If the resonator includes the Helmholtz resonator, they are one part, then how Bushell got the Helmholtz resonator but without mid-pipe resonator. I'm not an expert but these senteces are logically contradicting.
And later you told me that literally:
"I thought you said you didn’t want a resonated version on previous emails? These have also never had a Helmholtz resonator as it’s not needed."
So if the non-resonated vesion has never had Helmholtz resonator, then Bushell's non-resonated system had or had not Helmholtz resonator ? Whatever. It's not so important.

And why didn't you give Biscuit (the creator of this forum thread) a Helmholtz resonator inside in his resonator, if they are one part ? As you can hear in his video his exhaust is a very serious drone generator now. Drone is even much bigger problem than loudness, because it goes straight into the brain, and it's unbearable you can't live with it. Biscuit stopped talking a few days ago, maybe his brain melted down already. I liked him.

"I will wait until you email me how you want this to be resolved." - don't wait for my email I sent you one already about 3 weeks ago and I got no response. I won't send any new email to you don't tell me that the ball is in my court. Please try to figure out somehow what do I want using the messages/comments above and the mail I sent you. Why did I pay £20 extra please focus on that, it's a good start. One thing I don't want a non-resonated mid-pipe without Helmholtz resonator.

"Please can you stop trying to paint a bad picture as this is now infact slander." - I don't think that you wanna sue me for slandering your firm. That must be a joke. You slandering your own firm with this behaviour, can't you see ? If someone could sue the other one that would be me, because I did't get what I ordered and paid for. I don't make the things up, I can prove anything. But I don't think I'd sue you. It's not worth the time and effort. If I have to look for revenge that won't be the court and lawsuit.

Regards,
Laci

 

[loafer-N77]

OK, so now I've eaten all my popcorn for breakfast and read through all this I suggest that further clarifications are handled via PM or direct emails?!

Both sides have made their points and other forum members can reach their own conclusions......

 

[Cholmondeley-Biscuitt]

OK, so now I've eaten all my popcorn for breakfast and read through all this I suggest that further clarifications are handled via PM or direct emails?!

Both sides have made their points and other forum members can reach their own conclusions......

Good idea - my original thread seems to have gone off the rails somewhat . Maybe the topic needs a weeding?

 

[Cholmondeley-Biscuitt]

[Original Topic Update]
The original Hyundai GPF was refitted yesterday to see if it made any difference to the cabin drone when accelerating in N/Custom modes - unfortunately it did not. That said, it also had no effect on the wonderful external sound track that the GPF-Back system makes. So it's both a lose and a win really.
Daniel at RPM has been extremely supportive with advice and is racking his brains. We may have a way ahead regarding the mid-pipe resonator dimensions and pipe bore but this is all TBC. Given it's the festive season we'll probably resume this challenge in the New Year, especially as my old bones can't take much more laying on a freezing cold tarmac drive in minus 6c, trying to reach under and get my floppy tape measure to sit against various exhaust parts - It probably doesn't help that (a) the car's lowered and, (b) my late fifties 'six pack' is a little more rounded than it once was; both combined made my sprawled reaching underneath an amusing spectacle for the neighbours as they put up their christmas lights. Note to self, 'maybe buy that set of plastic car ramps you looked at ages ago?'
Anyway, more to follow in 2023. Happy Christmas one and all!

 

[Cholmondeley-Biscuitt]

RPM Performance GPF-Back System: Cabin Drone [update].
Well, early January I was informed that there is a modified resonated mid-pipe that's currently being tested.
I'd love to be able to add more details but unfortunately my 'Contact Us' and WhatsApp message requests for an update remain unanswered. Every time I call the phone just rings out ... I'm starting to feel a little ignored tbh

 

[RPM Performance]

RPM Performance GPF-Back System: Cabin Drone [update].
Well, early January I was informed that there is a modified resonated mid-pipe that's currently being tested.
I'd love to be able to add more details but unfortunately my 'Contact Us' and WhatsApp message requests for an update remain unanswered. Every time I call the phone just rings out ... I'm starting to feel a little ignored tbh

Sorry we are super busy, drop us a phone call again. No further update as the customer hasn’t fitted the part yet. Will chase them to get it fitted.

01603 947551 ask for Dan

 

[Cholmondeley-Biscuitt]

Contact made. The quest is ongoing - more to follow in a few weeks hopefully

 

[Deleted member 2480]

So I guess the systems going then and this was not resolved

 

[RacingRedN]

I don't think you get me; my garage assures me that it won't fail an emissions test if they do the MOT (wink wink)

I had a garage like that in the state when I had to complete my annual testing. However, they got found out and were shut down. Since than I keep my cars stock other than better rims and maybe a CAI.