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Australian Hyundai Dealers and i30N

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Robzz said:
The thing that worries me about complaining is that it filters down to the mechanics who work on your car the next time you get your car serviced.
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Yeah, this worries me a bit too. But what are you supposed to do?

If I don't complain and it goes unchecked, then it doesn't just affect me, it (potentially) affects anyone that gets their car serviced there.
I got the impression that this is something that hasn't been an issue at this dealership before, and the guy I spoke with seemed genuinely concerned to stamp it out.

It's also why we're not sure how to proceed at the moment, as in how to restore trust. Like @Stash-N said, there are only so many dealerships. If i don't trust this one, it starts to get inconvenient to go miles away to get serviced. Also, a number of the Hyundai dealerships are under the same umbrella.
 
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I'm sorry to hear you are having trouble with your dealer Aaron but glad at least Hyundai seems engaged. I'm reminded that the Hyundai logo is meant to be two people shaking hands symbolizing the agreement between owner and manufacturer to work together to achieve the best results.

I don't get the feeling my dealer prescribes to this and I'm stuck because the next closest dealer is 400km away. Absolutely everything with them feels like its hoops to jump through and I get the impression the only way I'll get anything done is by repeat complaints (probably to Hyundai corp) while the dealer attempts to politely tell me to go away. Not once has the dealer ever managed to call me back when they have said so.

In addition to this; I feel like mine was fairly thrashed last time I took it in... I wish I'd taken a photo of it but they took it for a 30km test drive and the fuel consumption was in the mid-teens as well. I'll pay special attention this when I take mine back in the next time.
 
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CleanSlate said:
I'm sorry to hear you are having trouble with your dealer Aaron but glad at least Hyundai seems engaged. I'm reminded that the Hyundai logo is meant to be two people shaking hands symbolizing the agreement between owner and manufacturer to work together to achieve the best results.

I don't get the feeling my dealer prescribes to this and I'm stuck because the next closest dealer is 400km away. Absolutely everything with them feels like its hoops to jump through and I get the impression the only way I'll get anything done is by repeat complaints (probably to Hyundai corp) while the dealer attempts to politely tell me to go away. Not once has the dealer ever managed to call me back when they have said so.

In addition to this; I feel like mine was fairly thrashed last time I took it in... I wish I'd taken a photo of it but they took it for a 30km test drive and the fuel consumption was in the mid-teens as well. I'll pay special attention this when I take mine back in the next time.
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I feel for you. I mean, sure, if it needs tested, test it. But there's no excuse to thrash the car. I'm not a mechanic, but I sincerely doubt there's many situations where a 30km drive is called for.
Definitely document/record anything you can in future if you're worried. It's hard for someone to deny something when they're presented with evidence.

I'm grateful that Hyundai Australia was quick to respond to me. We're very lucky to be able to contact them via this forum. In my experience with large companies, this is the by far the best customer service I've seen, and the best access I've had to anyone "higher up the chain".
@Bill Thomas and Hyundai Australia clearly care about their reputation and the fact that he's on here and prepared to intervene on what could justifiably be considered "small potato" issues to him speaks volumes to me about the man and how great an asset he is for the company.

I'm not sure how much influence they had on my particular dealership's handling of this case, but it certainly couldn't have hurt.
But I have to say, right from the beginning, the service manager took it very seriously, and asked me to email him with the details.

I hope you are able to work out things your dealership, but if you're still having problems, i recommend getting in contact with BT.
 
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Aaron_N said:
I feel for you. I mean, sure, if it needs tested, test it. But there's no excuse to thrash the car. I'm not a mechanic, but I sincerely doubt there's many situations where a 30km drive is called for.
Definitely document/record anything you can in future if you're worried. It's hard for someone to deny something when they're presented with evidence.

I'm grateful that Hyundai Australia was quick to respond to me. We're very lucky to be able to contact them via this forum. In my experience with large companies, this is the by far the best customer service I've seen, and the best access I've had to anyone "higher up the chain".
@Bill Thomas and Hyundai Australia clearly care about their reputation and the fact that he's on here and prepared to intervene on what could justifiably be considered "small potato" issues to him speaks volumes to me about the man and how great an asset he is for the company.

I'm not sure how much influence they had on my particular dealership's handling of this case, but it certainly couldn't have hurt.
But I have to say, right from the beginning, the service manager took it very seriously, and asked me to email him with the details.

I hope you are able to work out things your dealership, but if you're still having problems, i recommend getting in contact with BT.
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I would be furious too if i were in your position, I hope it will be sorted out satisfactorily for you. I normally take a picture or note of my odo reading before I pass the key to the service centre, just in case something like this happens but I do trust my local (Ford) dealership now after 3 annual services, they have always been quite good and I hope I am right.

We are lucky to have @Bill Thomas and Hyundai Australia here, one of the reasons why I am still sticking around here and sticking the N on my next car list (possibly for next year now). There are only a few companies that care about after sales support these days, hopefully @Bill Thomas and Hyundai Australia continue with their great support for us!!
 
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Robzz said:
The thing that worries me about complaining is that it filters down to the mechanics who work on your car the next time you get your car serviced.
Click to expand...
I would hope it does.If the last guy who was unprofessional with the car got the sack, and the dealership got reamed from high up, it might give them some accountability to their actions next time.
I would hope so anyway, as it is the same dealership i got my car from.
 
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Sdkninja said:
Hey Everyone,

Just a quick question, if you buy a car from one Hyundai dealer, do you have to keep going back to that dealer for servicing ?
or can you take it to another Hyundai branch ?
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Australian consumer law says you can go anywhere you want so long as they are qualified and cover all the items in the scheduled service.
I personally will stay with a Hyundai dealer if humanly possible so Hyundai Australia can see I have done my part as an owner should any future warranty issues arise.
 
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Sdkninja said:
Hey Everyone,

Just a quick question, if you buy a car from one Hyundai dealer, do you have to keep going back to that dealer for servicing ?
or can you take it to another Hyundai branch ?
Click to expand...
I think stick with the dealer if you can, yes it will be more expensive for their "capped price service" but should something happen just out of warranty (or even during) this will carry great weight. I had nearly $15k worth of brand new drive line put in to my Santa Fe after the warranty had finished. Hyundai were fantastic to deal with. Hyundai did all bar 2 in 5.5 years. My experience with Ford Aust. on the other hand was a disgrace, didn't listen/care and it came down to a threat of legal action and more public awareness of the issue to get a result.
 
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ngage said:
@Hordertron - where in melbourne are you, i just picked up my N on saturday and be good to arrange a meetup in melb
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Welcome, to the N club, very exciting! I'm in Prahran. Keen to get some N's together. Maybe start a thread re a Melb catch up before Christmas. A drive somewhere followed by lunch or something?
 
Has anyone had dealings with John Hughes in Perth? Obviously a huge dealership but wondering how the compare with others. Ta
 
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Stash-N said:
Australian consumer law says you can go anywhere you want so long as they are qualified and cover all the items in the scheduled service.
I personally will stay with a Hyundai dealer if humanly possible so Hyundai Australia can see I have done my part as an owner should any future warranty issues arise.
Click to expand...

I think the question was NOT "can you take the car to ANY mechanic", but "can you take it to a different HYUNDAI service centre?". The answer is a definite yes, unless you have signed up for one of those scam "extended" warranties that are not worth the paper they are written on.
 
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Hugh_85 said:
I think stick with the dealer if you can, yes it will be more expensive for their "capped price service" but should something happen just out of warranty (or even during) this will carry great weight. I had nearly $15k worth of brand new drive line put in to my Santa Fe after the warranty had finished. Hyundai were fantastic to deal with. Hyundai did all bar 2 in 5.5 years. My experience with Ford Aust. on the other hand was a disgrace, didn't listen/care and it came down to a threat of legal action and more public awareness of the issue to get a result.
Click to expand...

Shouldn't ALL dealership "capped price Services" be the same cost? So if the ninja goes to another authorised Hyundai service centre, the price will be the same...

I totally agree that dealer servicing whilst the car is in warranty (and possibly even a year or two after warranty expires) will cost you more, but will probably give you a better leg to stand on if something big fails after the warranty period.

I had a Honda Accord that had a gearbox failure at 88,000 kms. Warranty was 3 years 60,000kms. Religiously serviced at one dealership. The service manager explained that the gearbox was known to nearly always fail between 80 and 90k (regardless of service and how it was driven). If you did 40k a year, it would fail after 2 years, if like me you did 15k a year, it took nearly 6 years to fail. They NEVER issued a recall, they just repaired them as they failed, under warranty and at no cost to the owner. I think they maybe wouldn't have honoured that "extended Honda" warranty if I had it serviced at Joe Bloggs down the road.

I remember a Holden I had, and I had it serviced at my local and trusted mechanic from day 1. At about 18 months it has a serious gearbox issue (whilst still in warranty), that was going to cost over $4k to rectify (and that was 25 years ago!) Took it back to the dealer for warranty repair, and they told me IF I had had the servicing done at the dealership, the small part that caused the major failure would have been replaced at the second service, and the major fault would NOT have occurred. So they were NOT going to cover it under warranty. It took two months and a few serious lawyer's letters before they decided to fix their problem. They did NOT tell me about the recall to replace the faulty part EVER, and my mechanic (who STILL services my older cars) swears he asked about recalls and they told him there were none. Lying bastards..... (and I NEVER bought another Holden, or any car from that very large dealership group).

Holden, Ford, and even Honda are incredibly bad at this practice of not revealing recalls to non-authorised repairers. And some dealerships are WAY worse at customer service than others, in one or all aspects, sales, after sales, servicing and warranty claims. Which is why I travel 25kms to my dealer to have my car serviced rather than take it to the local dealership that is 5 kms away. The local's reviews online are simply woeful. Much better to be safe than sorry...
 
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My Dealer Review:
So we are still early into the N ownership experience (picked up the car 9:30am 3/11/2018)
From deposit to drive away took 161 days (yes I am a little OCD it would seem) Could have been a much shorter wait if I was prepared to compromise my colour / options choice. I did not want to.
At 59 this was going to be my last new car (only ever had one other). I wanted Micron Grey and I wanted the Lux pack and I wanted the sunroof. So wait I did. (No regrets :))

My local dealer (Reynella Hyundai in South Australia) were good to deal with in general. I had to keep them honest with the price by shopping around but in the end they matched the better pricing and for me the convenience of this dealership for me geographically was important too.
Mark Thompson was not pushy and was happy to provide me two test drives. One on a set of roads I know well and the other on a loop that showed off the car a little more.

Deposit paid and the wait begins. Mark emailed me once the VIN was known to him. This was closely followed by the engine number and finally the ship name that was carrying my new pride and joy. Apart from the ship name no prompting from me was needed for this info.
@Bill Thomas was also on hand to provide moral support and add any information he could at the time. The delivery date to the dealer was scheduled for the 10th of November with a few days after that for the prep and pre delivery service. So I was thinking the 13th maybe for me to get my backside in the drivers seat.
I was surprised when a phone call from Mark indicated the car was already at the dealership and would be ready for collection on Friday the 2nd of November. Work commitments meant I could not pick up the car until the Saturday so one more N free night was not going to kill me.

Mark and Ian (dealership manager) were both friendly / helpful during the delivery process. Mark went through all the admin paperwork and checked if I wanted him to explain any features of the car. After 6 months on this forum I think I have a grasp on most features. ;)

The car was well prepared and detailed. All accessories were fitted and correct. N floor mats - rear parcel tray and tinted windows.
Full check over of the car by yours truly and no pressure felt to "hurry up and take the car already!" No scrapes under the car or marks of any kind were noted during my detailed inspection.
Auto windows all up and all down had been configured and worked as expected. This has been a thing on the forum as many of you will know. This just indicates to me that the pre delivery was carried out fully even if this feature is not critical to vehicle operation.

No complaints with my sales / purchase experience with Reynella Hyundai.

Only managed to clock up 140kms this weekend but every single kilometre was enjoyed to the fullest. My better half as usual was very supportive and was keen to take photos of our new car's first few days of ownership. We have yet to experience any issue great or small. Smiles all round. :):cool::)

The future will unveil issues I am sure and we will see how the Service Department at Reynella handle them as they appear. I will be sure to keep our forum members apprised of my i30N experience if they are interested.
Sorry for such a lengthy post but I did want to cover my experience for those interested. :)
 
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Stash-N said:
My Dealer Review:
So we are still early into the N ownership experience (picked up the car 9:30am 3/11/2018)
From deposit to drive away took 161 days (yes I am a little OCD it would seem) Could have been a much shorter wait if I was prepared to compromise my colour / options choice. I did not want to.
At 59 this was going to be my last new car (only ever had one other). I wanted Micron Grey and I wanted the Lux pack and I wanted the sunroof. So wait I did. (No regrets :))

My local dealer (Reynella Hyundai in South Australia) were good to deal with in general. I had to keep them honest with the price by shopping around but in the end they matched the better pricing and for me the convenience of this dealership for me geographically was important too.
Mark Thompson was not pushy and was happy to provide me two test drives. One on a set of roads I know well and the other on a loop that showed off the car a little more.

Deposit paid and the wait begins. Mark emailed me once the VIN was known to him. This was closely followed by the engine number and finally the ship name that was carrying my new pride and joy. Apart from the ship name no prompting from me was needed for this info.
@Bill Thomas was also on hand to provide moral support and add any information he could at the time. The delivery date to the dealer was scheduled for the 10th of November with a few days after that for the prep and pre delivery service. So I was thinking the 13th maybe for me to get my backside in the drivers seat.
I was surprised when a phone call from Mark indicated the car was already at the dealership and would be ready for collection on Friday the 2nd of November. Work commitments meant I could not pick up the car until the Saturday so one more N free night was not going to kill me.

Mark and Ian (dealership manager) were both friendly / helpful during the delivery process. Mark went through all the admin paperwork and checked if I wanted him to explain any features of the car. After 6 months on this forum I think I have a grasp on most features. ;)

The car was well prepared and detailed. All accessories were fitted and correct. N floor mats - rear parcel tray and tinted windows.
Full check over of the car by yours truly and no pressure felt to "hurry up and take the car already!" No scrapes under the car or marks of any kind were noted during my detailed inspection.
Auto windows all up and all down had been configured and worked as expected. This has been a thing on the forum as many of you will know. This just indicates to me that the pre delivery was carried out fully even if this feature is not critical to vehicle operation.

No complaints with my sales / purchase experience with Reynella Hyundai.

Only managed to clock up 140kms this weekend but every single kilometre was enjoyed to the fullest. My better half as usual was very supportive and was keen to take photos of our new car's first few days of ownership. We have yet to experience any issue great or small. Smiles all round. :):cool::)

The future will unveil issues I am sure and we will see how the Service Department at Reynella handle them as they appear. I will be sure to keep our forum members apprised of my i30N experience if they are interested.
Sorry for such a lengthy post but I did want to cover my experience for those interested. :)
Click to expand...
Photos? Even one would be good. (apols if you've posted them elsewhere).
 
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