• Welcome to N-cars.net - the largest Hyundai N car forum. Check out the model specific sections below and scroll down for country specific forums. Check out out the i30 N Bible Here!

Warranty Issues

#1
Hi All,

Sent my car in for it's first service yesterday and was promptly given a little i10 as a courtesy car for the day. A little miffed, but that's all they had and there was someone else dropping a Tucson off that also got an i10, so I suppose I shouldn't complain too much.

However, I mentioned an issue with 6th gear (sometimes feels blocked) and sure enough they need to replace some parts which are on back order. No ETA at the moment, so possibly going on till next week at least. As the i10 is a dealer car, they want it back and have arrange for a hire car in it's place. I think this part is done by Hyundai. The category of car (from Thrifty) is in what appers to be the most basic category (but I've not yet picked it up, have to go there later today).

Now to me, I don't feel like this is sufficient. Whilst I'm not expecting another performance car (I totally understand Thrifty are not going to keep things like this in stock) but I don't think I should be shunted with such a basic model of car whilst I'm without mine.

So I've complained to the dealer, who sent me straight to Hyundai. They fully understood my concern that I'm most likely going to end up with a far lesser can than I have today but they said there was nothing Thrifty could do, and that the main priority is getting me "mobile" with another car.

Anyone else had any experience here?
 

speedking

Well-Known Member
#2
i would say that unless you have a particular need such as a towbar, disability, 4 kids, etc. then they are not being unreasonable and you will just have to suck it up.
 

_Emma

Well-Known Member
#3
Out of curiosity, does it say in the warranty terms and conditions if they have to do work on your car what or if they provide you with a courtesy car? Not arguing, just wondering. If they say that they will, I suspect they'll say it's whatever we give you. It's rubbish, but I don't think there's a lot you can do.
 
#4
I agree with Speedking and Emma. However, if you have the car on finance/lease then it might be worth speaking to the finance company. My previous lease car ate the turbo and my leasing company refunded all of the payments whilst I was without the car so that I wasn't paying my full amount for the dealers courtesy car, it still doesn't get you a decent car but at least you're not paying for it.
 

WookieeM

Well-Known Member
#6
Clue could be in the name ‘courtesy car’

I doubt there is any legal basis to provide one, they do it out of courtesy only.

Anything in this area is goodwill and customer service, not legal.
Anything concrete against this please share!!
 

_Emma

Well-Known Member
#7
Clue could be in the name ‘courtesy car’

I doubt there is any legal basis to provide one, they do it out of courtesy only.

Anything in this area is goodwill and customer service, not legal.
Anything concrete against this please share!!
That was my guess. I haven’t been offered one when mine’s been in, although I was offered a lift to work that didn’t materialise!
 

pj332

New Member
#8
When Honda had my Type R for 7 weeks (new wire loom) a couple years ago they arranged a hire car, funnily enough an i30 15 plate, slow but adequate.
I did not expect Hertz to have a 310bhp hire car, in these situations you get what your given I suppose.
 
#9
Thanks everyone, was just wondering what the deal generally was with Hyundai. Audi in the past have been brilliant with actual like-for-like or better. Again to clarify I wasnt expecting a hot hatch or anything but driving a little i10 around was a little depressing :)

They've given me a Tucson for now, still not ETA on how long mine is going to take but I'm happy enough with this for the time being.
 

GazmaN

Well-Known Member
#10
Hope you get your baby back soon @southGeo. I just checked out some pics of the i10 (which we don't get here) out of curiosity. Oh dear, what a monstrosity. I hope you wrung its scrawny little neck and it is now dead. Good work on scoring upgrade ;)
 
#11
Hope you get your baby back soon @southGeo. I just checked out some pics of the i10 (which we don't get here) out of curiosity. Oh dear, what a monstrosity. I hope you wrung its scrawny little neck and it is now dead. Good work on scoring upgrade ;)
Yeah I really miss it, the i10 was stupidly slow and the Tucson is abit of a tank. The first drive in the i30n is going to be super enjoyable when it comes back!
 
#13
So I had a call today as the dealers customer service who assumed I had the car back after a simple service.

Oh how I laughed :rolleyes:

They've chased for an update and basically offered nothing for timelines other than again stating it is on back order and are unwilling to even estimate how long it could take worst case. I appreciate they might not have gear parts for an 'N' sitting around, but not even being able to provide a rough time frame is surely not reasonable? :mad:
 

GazmaN

Well-Known Member
#14
So I had a call today as the dealers customer service who assumed I had the car back after a simple service.

Oh how I laughed :rolleyes:

They've chased for an update and basically offered nothing for timelines other than again stating it is on back order and are unwilling to even estimate how long it could take worst case. I appreciate they might not have gear parts for an 'N' sitting around, but not even being able to provide a rough time frame is surely not reasonable? :mad:
You are right, I would NOT be best pleased. Hoping you'll be back on the road for Xmas.
 

Top