I'm sorry about that :/ It de-railed, I saw it happening, but this type of nip didn't occur, so I kept running with the discussion
Again, sorry about that.
I AM sorry for beating this dead horse, I'm just at a loss with the issue. I've exhausted every option and avenue I can think of and come up empty time and time again. NO ONE throughout any branch of Hyundai's network acknowledges this document, or any track-specific protocol concerning our cars exists
Did you show the dealerships the document up front? Have you faxed or emailed the document to Hyundai Assurance Management and requested clarification? If you haven't, then this is part of the initiative you must take.
Most likely, it's who you're talking to up front. If you haven't gotten past a dealership staff, then it's the dealerships lack of knowledge. If you haven't gotten past Hyundai Assurance Customer Services first level, they aren't going to be able to respond to your inquiry either. Simply saying "NO one in the Hyundai network " in general terms, isn't the entire Hyundai network. I seriously doubt you've spoken to even a Hyundai Regional Sales Manager/Staff or Engineering Staff.
Most owners simply contact Hyundai Customer Service and/or dealership/service managers and get NADA or a reasonable response, then let it go as non-existent. None of which, have even a basic understanding what the Hyundai N-Performance Division is or Hyundai have to offer as a whole for the VN.
Case in point; I inquired with Hyundai Assurance and got a hand full of gimmies for buying the VN. They weren't advertised nor made directly available to owners. Heck we got $1000.00 for nothing in cash, from an Allstate Insurance Promotion no one knew about for purchasing a new Hyundai. Did you, did anyone tell you about it at the dealership when you bought your VN? It's there for the taking and all you have to do is answer Allstate questions and wait for a check. Yeah, it took a couple of months but it was free money. Yep, I said free money. A check for $500.00, not once but twice on two different cars.
In all seriousness, my dealership knew nothing of the VN after it's release. I got the first one in available in my state. Hyundai Assurance US had no idea there were N-Performance parts available for the VN, let alone knowing about a specific track/modification warranty. Our dealerships entire sales staff, were completely ignorant of the VN in the beginning and needed proctoring thru the entire purchase of the car. Go into a Hyundai dealership right now and ask about the Kona N or Elantra N. You'll get a big" deer in the the headlight look" or they'll attempt to talk to you about the Elantra N-Line or Kona Premium trim.
They don't have a clue and are nothing but car salesman/management and could care less. If you haven't been to a Hyundai US dealership except once to purchase a car, you'll at least know in the way you're treated up front. Most of the salesman are ignorant in their understanding of the entire Hyundai model line. They can't make a sales decision let alone do the math without help.
Once I inquired and put it in their face directl, a whole new world opened up in from of their eyes. Now, I have a service/parts department manager that is aware, they're actually attempting to acquire all the actual Hyundai Part Numbers for the N-Performance Parts to make them available for purchase.
Our dealership service manager, is also aware of the VN N-Performance Track /Modification Warranty and have acknowledged its existence and support. Everyone from the sales staff to the service department knew jack about the VN when it was released and still know nothing, except what they have to know to sell the car. That isn't much, it sells itself more than any salesman or sales manager does. Perspective owners are inquiring directly before even going to a dealership. Why, because it's forums like this who educate them up front. Which is a dang sight more than they get at the dealership webinars.
Then there's their personal initiative. Most car salesman and managers are lacking, especially when you see them out front of the showroom gabbing with the other salesman and grab arsing. The one I look for if there is one; is the guy sitting at a table diligently reading a brochure, working on selling a car and answering valid, perspective owner questions. Most salesman can't, so I look for the odd man out or I talk to the finance manager, who was once a avid car salesman who got promoted.
So as I said before, this is something you're going to have to take a personal initiative with and your respective dealership.
Personally, they don't have much time for questions like you're presenting to them, the know how or the wherefore. So it falls back on you the owner to take the initiative and educate them. There's always one you can find who's bucking for a promotion or has the drive to find out. That's the individual/s you have to look for. If you aren't knowledgeable and aware of what your talking about, how are you going to inform them or get them to respond in a positive manner.
Excuse the post length, I thought it necessary to make the objective clear.