Hi All,
Sent my car in for it's first service yesterday and was promptly given a little i10 as a courtesy car for the day. A little miffed, but that's all they had and there was someone else dropping a Tucson off that also got an i10, so I suppose I shouldn't complain too much.
However, I mentioned an issue with 6th gear (sometimes feels blocked) and sure enough they need to replace some parts which are on back order. No ETA at the moment, so possibly going on till next week at least. As the i10 is a dealer car, they want it back and have arrange for a hire car in it's place. I think this part is done by Hyundai. The category of car (from Thrifty) is in what appers to be the most basic category (but I've not yet picked it up, have to go there later today).
Now to me, I don't feel like this is sufficient. Whilst I'm not expecting another performance car (I totally understand Thrifty are not going to keep things like this in stock) but I don't think I should be shunted with such a basic model of car whilst I'm without mine.
So I've complained to the dealer, who sent me straight to Hyundai. They fully understood my concern that I'm most likely going to end up with a far lesser can than I have today but they said there was nothing Thrifty could do, and that the main priority is getting me "mobile" with another car.
Anyone else had any experience here?
Sent my car in for it's first service yesterday and was promptly given a little i10 as a courtesy car for the day. A little miffed, but that's all they had and there was someone else dropping a Tucson off that also got an i10, so I suppose I shouldn't complain too much.
However, I mentioned an issue with 6th gear (sometimes feels blocked) and sure enough they need to replace some parts which are on back order. No ETA at the moment, so possibly going on till next week at least. As the i10 is a dealer car, they want it back and have arrange for a hire car in it's place. I think this part is done by Hyundai. The category of car (from Thrifty) is in what appers to be the most basic category (but I've not yet picked it up, have to go there later today).
Now to me, I don't feel like this is sufficient. Whilst I'm not expecting another performance car (I totally understand Thrifty are not going to keep things like this in stock) but I don't think I should be shunted with such a basic model of car whilst I'm without mine.
So I've complained to the dealer, who sent me straight to Hyundai. They fully understood my concern that I'm most likely going to end up with a far lesser can than I have today but they said there was nothing Thrifty could do, and that the main priority is getting me "mobile" with another car.
Anyone else had any experience here?